Refund & Cancellation Policy

1. Free Trial Before You Buy

We believe in 100% transparency. That is why we provide a free trial to all prospective customers in Australia and New Zealand. We strongly encourage all users to test channel variety, streaming stability, and device compatibility prior to purchasing a long-term plan.

2. 7-Day Money-Back Guarantee

If you encounter technical issues that our 24/7 support team is unable to resolve within 7 days of purchase, you are eligible for a full refund. To qualify:

• You must contact our support team via WhatsApp or email within 7 calendar days of your initial purchase.
• You allow our technicians an opportunity to troubleshoot your device setup, playlist URL, or app configuration.
• If service disruption or incompatibility persists on our end, a full refund will be initiated immediately.

3. Ineligible Circumstances

Refunds cannot be issued under the following conditions:

• Refund requests made after the 7-day initial guarantee window.
• Slow internet connection or local ISP bandwidth throttling on the customer's end (minimum recommended: 25 Mbps for 4K / 15 Mbps for HD).
• Change of mind after extensive usage of multi-month or annual subscription accounts.

4. Refund Processing Time

Once approved, refunds are credited back to the original payment method (PayPal or Credit/Debit Card). Depending on your banking institution in Australia or New Zealand, funds typically reflect in your account within 3 to 7 business days.

5. How to Request a Refund

To request support or initiate a refund, please contact us with your order details:

WhatsApp: +61 468 147 380
Email: info@desimatestream.com