Privacy Policy

1. Introduction

DesiMateStream ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that we receive through our website and IPTV streaming services in Australia and New Zealand.

2. Information We Collect

We only collect the minimal information necessary to set up, activate, and support your IPTV streaming subscription:

• Contact Information: Your name, email address, and WhatsApp phone number provided during trial requests or purchase.
• Device Details: Device type (e.g., Firestick, Samsung TV, Android Box, MAG) and MAC address or application type solely to generate your streaming access credentials.
• Payment Data: Payments are processed via secure third-party gateways (such as PayPal and encrypted card processors). We never store your credit card or banking details on our servers.

3. How We Use Your Information

We utilize the collected information strictly for:

• Delivering your IPTV login credentials and installation guides via WhatsApp or email.
• Providing 24/7 customer care, account renewal reminders, and technical troubleshooting.
• Ensuring server stability and preventing account abuse or unauthorized sharing.

4. Information Sharing & Third Parties

We do not sell, rent, trade, or share your personal data with third-party marketing companies. Data is only communicated with secure payment providers and infrastructure operators required to maintain service availability.

5. Data Security

We implement enterprise-grade SSL/TLS encryption, secure server firewalls, and strict access controls to safeguard your data against loss, theft, and unauthorized access.

6. Contact Us

If you have any questions or requests regarding your personal information, please reach out to our team:

Email: info@desimatestream.com
WhatsApp: +61 468 147 380